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Click here for full details of Merseyrail's Complaints Handling Procedure. Please call 0151 330 1003 9am to 4.30pm Monday to Sunday Mersey Tunnels Fast Tag top up and account queries. Merseyrail is a partly underground commuter rail network and train operating business. Please contact us with details if required. We can all help keep each other safe . Merseyrail Electrics had a fleet of four Class 73/0 locomotives (numbers 73 001, 73 002, 73 004*, 73 005 & 73 006), based at Birkenhead North TMD, for use on shunting and other departmental duties. Company number 04356933. Follow Blog via Email. 0151 555 1111 . Company status Active Company type Private limited Company … All completed forms are sent to the Merseyrail Customer Relations team who will be in touch as soon as possible. Ask Question + 100. Join Yahoo Answers and get 100 points today. We need money to operate the site, and almost all of it comes from our online advertising. © 2019 TheComplaintPoint.co.uk. Additional Comments: 2017 - New rate of pay £40,355 for PQDs for first 2 years then full Drivers rate. Trending Questions. Tweet Merseyrail Comments. Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Click here for the latest COVID-19 Information, you’re unhappy with our final response to your complaint which will be contained in a letter or email (sometimes called a ‘deadlock letter’); or, we haven’t resolved your complaint within 40 working days of receiving it; and. If you don’t please contact us. We've detected that you are using adblocking software which is preventing the page from fully loading. Working together to deliver a world class railway to our local region Merseyrail needed to make vital improvements to its platforms at its many stations in and around Liverpool, but the franchise knew its work would disrupt passengers’ journeys. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. Please click here for further information. Share ; Comments; By. Follow . The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). Current Pay: £50,250.00 . The team are available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 Sunday, and are able to resolve most queries or issues very quickly. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. If you would like to request a refund or compensation please click here for more information and submit a claim via our website or visit any staffed Merseyrail station. We provide a variety of information and assistance for people with sensory impairments. Accounts. All rights reserved. Rail passengers have taken to social media to voice their frustrations after Merseyrail cancelled services today (January 8).. Merseyrail. The team are available from start till end of train services each day and the team are able to resolve most queries or issues very quickly. A third line, the City Line, is not owned or operated by Merseyrail, however stations inside Merseytravel's area are branded as Merseyrail.All three lines are funded by Merseytravel. Click here to send us a tweet. Enter your email address to follow this blog and receive notifications of new posts by email. The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). Stadler provides a train maintenance service for a growing number of clients in the UK. The Customer Relations Team. Menu Skip to content. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. Join . 275 were here. MERSEYRAIL INFRACO LIMITED. Both sides have lifestyle text, in a rounded font, and graphics along a lower railway map-type stubbed stripe. send you a full response within 30 working days. Subscribe here. Ok, it is fair enough that Merseyrail have offered me a partial refund for the remaining 3 months (still waiting for this, or even an acknowledgement email, 3 weeks on) BUT there is a clause along the lines of a "free travel period" whereby they basically intend to deduct 2 months' worth of use from the refund amount, meaning that I will get only 1 month back. The changes to the regular timetable would inevitably mean a high number of passengers would have questions about what trains they could catch and if replacement buses were available. London Midland complaints email & Phone number, London Luton Airport complaints email & Phone number, Stansted Express complaints email & Phone number, East Midlands Trains complaints email & Phone number. acknowledge your communication within 2 working days of receipt. They will independently review your complaint and where appropriate, follow things up on your behalf. Telephone: 0800 0227 347 (Free of Charge) or 0151 555 1111Textphone and Minicom users please prefix 18001 prior to dialling. Mersey Ferry Bookings - 0151 330 1003 (7am-8pm Monday - Friday, 8am-8pm Saturday, Sunday and Bank Holidays) Mersey Ferry Timetable Enquiries - 0151 330 1000 … Next accounts made up to 9 January 2021 due by 9 October 2021. Alternatively you can also complete the form at the bottom of this page or call our Customer Relations team on 0151 555 1111 Monday to Friday 7am - 7pm. Follow this ... More for MERSEYRAIL ELECTRICS 2002 LIMITED (04356933) Registered office address Rail House, Lord Nelson Street, Liverpool, Merseyside, L1 1JF . Contact Us. If that’s the case, then they’ll contact you to let you know. Two, numbers 73001 and 73006, were repainted into Merseyrail's yellow livery; they were later fitted with sandite discharging equipment and reclassified as Class 73/9 . Search for: Contact. 08:58, 31 DEC 2020; News. It you contact us we will: Some queries may need to passed to Merseytravel. If possible, they will transfer your complaint to another organisation that may be able to help you further, such as Transport Focus [or London TravelWatch] – the independent consumer watchdog[s] for the rail industry. … Birkenhead Bus Station Claughton Road Birkenhead CH41 6RT. You can find complaint contact details for Merseyrail above. Passengers are advised to check our website and Twitter @merseyrail before attempting to travel for the latest service information. Company number 05450443. Visit Customer Services. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox. Last accounts made up to 4 January … Trending Questions. It’s free to use their services and they are independent of the rail industry. If you wish to contact us and need a quick response, the fastest way to do so is by our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). All product and company names are trademarks or registered trademarks of their respective holders. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. Home » Merseyrail complaints email & Phone number. Merseyrail, 9th Floor Rail House, Lord … We also have an assistance line for Textphone and Minicom users. Additions: PQD - £43,417.00: Next Claim: Jan 2021: Rest Day Working Sanction: No sanction beyond 29/12/18. Plan your journey using our journey planner to find the nearest stations, train times and ticket prices Rail replacement buses will run where possible but delays are likely due to poor road conditions. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. The following are Geographic Alternative phone numbers available for Merseyrail: CUSTOMER REALTIONS TEAM. Enter keyword; Menu. The central section of the network (under the centres of Liverpool and Birkenhead)is underground. Merseyrail has amended its timetables following the second lockdown announcement. Why is taking a train as expensive as a a plane ? Still have questions? Due to an increasing number of Merseyrail staff needing to isolate or shield as a result of the rising COVID-19 infection rate, we have made the difficult decision to reduce our West Kirby and New Brighton services to a 45-minute frequency Monday to Sunday from 18 January. Please click on the links below to access the correct form; Your interactive, shareable online planner & guide to great days out. The team are available from start till end of train services each day and the team are able to resolve most queries or issues very quickly. 1/5th will be banked: ASLEF Charter Achievements: Clean salary: Yes. The Northern line is one of the two Cross-city route commuter rail lines operated by Merseyrail, based on Liverpool in Merseyside, England, with the Wirral Line being the other. Local journey information: 0151 330 1000, Also Read: London Luton Airport complaints email & Phone number. Merseyrail complaints contacts. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. More contact number’s of Merseyrail For any Prosecutions & Penalty Fares queries: 0151 434 4535 Local journey information: 0151 330 1000 0 0. bluenoxid.co.uk. This livery is unique to unit number 508111. 28 October 2019. Please give us the opportunity to try to resolve your complaint. Need to travel? reply or acknowledge your communication within 5 working days of receipt (in the case of completing this form, you should receive an email within a few moments of pressing the submit button). In these cases Merseytravel will: Merseyrail is committed to working to the standards established by the Equality Act 2010 and will ensure that the special needs of all individuals are taken into account when dealing with comments and enquiries. Network Rail will be working throughout the night to ensure the track is safe for travel as soon as possible. We also operate a dedicated assisted travel service, to support those customers who need assistance when travelling. Cancellations meant key workers from Cheshire were forced to find alternative transport arrangements.. Merseyrail issued a statement yesterday (January 7) that due to adverse weather conditions forecast they expected to cancel all train services. Company status Active Company type Private limited Company Incorporated on 21 January 2002. The "difficult decision" to reduce services has been made after an increasing number … Call Customer Services on 0151 555 1111. Recent Posts. Jump straight to the station you are looking for using our Quick Search. Initial complaints should be directed to Merseyrail directly. 1 decade ago. Click here to send us a tweet. Sundays paid at 1 + 1/5. Complaint via Phone number : 0151 555 1111, Complaint via  Support Form : Merseyrail Support Form, Merseyrail complaint website : www.merseyrail.org, Rail House, Lord Nelson St, Liverpool L1 1JF, UK, Also Read: London Midland complaints email & Phone number. Merseyrail is a partly underground commuter rail network and train operating business. They don’t take sides, but just look at the evidence available. A number of Cheshire train services have been cancelled. send you a full response within 20 working days. For any Prosecutions & Penalty Fares queries: 0151 434 4535 Complaints handling is available on the Merseyrail website via ‘Customer Support.’ The first step is to call on the complaints line 0151 555 1111. Due to flooding in the South Wirral area and an amber weather warning still in place, services on the Chester & Ellesmere Port lines will not run until at least 08:00 on Thursday 21 January. Name (required) Email (required) Comment (required) Submit. They will help us both to try to reach an agreement, but if this doesn’t happen, they will make a decision based on the evidence they’ve received. Merseyrail is both a British train operating company (TOC) and also the name of a commuter rail network, in Merseyside, England.It is part of the National Rail network. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year. Merseyrail Contact Number. Use below complaint form to discuss problems you have had with Merseyrail , or how they have handled your complaints. Our new payments website allows you to find and pay the outstanding balance on your notice. We do not implement these annoying types of ads! With your permission we are happy to liaise with carers, guardians and support workers on your behalf. Buy tickets for Merseyrail. chesterchronicle. We have withdrawn the rail timetable leaflets, as both the Northern and Wirral Line services are currently operating to temporary timetables with reduced frequencies and remain under constant review. We will endeavour to respond to your request as soon as possible. Merseyrail stripped back services when the latest national lockdown was announced, but following the news that our region will be placed in Tier 2 restrictions, services are set to increase again. Contact Us; Search. 0871 200 2233 = 01236 634361 / 01236 634364. Get verified information about Merseyrail complaints email & Phone number. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year. Get your answers by asking now. 08.30-18.00 Monday to Saturday 10.00-17.00 Sunday We apologise for any inconvenience this may cause. Hopefully, We helped you to get some genuine records for Merseyrail Complaint information. There is disruption to Merseyrail services due icy conditions. This is an excellent prospect for Stadler UK, which supports the maintenance of all Stadler trains with efficient and versatile services. Twitter; Plan your Journey; Tickets & Passes; Buy Day Saver Online; Destination Merseyside; About Merseyrail; News; Contact Us . If you wish to complain to Merseyrail, call the complaints line on 0151 555 1111. 0151 702 2345. If you agree with their decision, then we have to act on what they say. Use this comments section to discuss problems you have had with Merseyrail, or how they have handled your complaints. Olivia Williams . The health and safety of both customers and staff is a number one priority for Merseytravel. Source(s): https://shrinkurl.im/a9Yyu. WEST Kirby and New Brighton line rail services will be reduced in frequency from next week because of an increasing number of Merseyrail staff needing to isolate or shield as a result of COVID-19. Merseyrail is the most punctual and reliable rail network in the UK based on statistics from 2018-19, with consistently high scores for passenger satisfaction and has received multiple national award wins for customer service and punctuality. Merseyrail has announced changes to its services in the wake of the coronavirus pandemic. Merseyrail is a commuter rail network serving Liverpool, England, the surrounding Liverpool City Region, the Wirral Peninsula and adjacent areas of Cheshire and Lancashire, including a number of underground stations. Full details on Merseyrail: train timetables, email and phone contact numbers, restrictions and rail engineering works. The network covers Merseyside and communities just outside it. The Rail Ombudsman is there to help resolve [on going complaints/disputes] between us and our [customers/passengers]. LOCAL JOURNEY INFORMATION, FARES AN TRAIN TIEMES / TRAVELINE CONTACT. Merseyrail Good Communications (January 2014 –): six different designs, half with a yellow background, and half with a brushed metal background, applied with each set having one yellow side and one brushed metal side. There are some complaints that the Rail Ombudsman won’t be able to look into, for example if it’s about the way one of our services has been designed or industry policy. Page last updated: 11/01/21 Rethink Travel - how you can help keep everyone safe. Mersey Ferries queries, bookings and timetable information. Telephone: 0330 094 0362 (Monday to Friday 08:00 - 20:00, Saturday and Bank Holidays 08:00 - 13:00 excluding Christmas Day), Website: (including online chat): www.railombudsman.org, View Frequently Asked Questions (FAQs) page and privacy policy online www.railombudsman.org. Obnoxious sound, or 34 million passengers each year ; your interactive, shareable online planner & guide great... Twitter @ Merseyrail before attempting to travel for the latest service information to get Some records... Queries may need to passed to Merseytravel ; Merseyrail Links ; contact ; about Search... Next few years over 100 new Stadler trains with efficient and versatile services to! How they have handled your complaints you have the right to appeal to station... Class service to our local region a number of Cheshire train services have been cancelled announced changes to services! Rail replacement buses will run where possible but delays are likely due to poor road conditions this blog receive... Underground commuter rail network and train operating business follow things up on your behalf it ’ free. Home ; Jomo Video ; Merseyrail Links ; contact ; about ; Search on... A lower railway map-type stubbed stripe to 9 January 2021 due by 9 October 2021 UK. Up on your notice unhappy with the response you receive, you the... Details of Merseyrail 's complaints Handling Procedure everyone safe Merseyrail is a partly underground rail! Comments section to discuss problems you have had with Merseyrail, or how they have handled complaints. If you agree with their decision, then we have to act on what they say your inbox has its! ) Submit - how you can help keep everyone safe get Some records! / TRAVELINE contact where possible but delays are likely due to poor road conditions of and. For first 2 years then full Drivers rate were here information in audio, large print braille. Also operate a dedicated assisted travel service, to support those customers who need assistance travelling! 100 new Stadler trains with efficient and versatile services Flash, animation, obnoxious sound, or ad! Train times and ticket prices Company number 04356933 's more important than to! A partly underground commuter rail network and train operating business this blog and notifications... Ll contact you to let you know icy conditions train as expensive as a a plane complaint! To act on what they say ; about ; Search you wish to complain to Merseyrail services icy... Almost all of it comes from our online advertising and almost all of it comes our! Within 20 working days of receipt £43,417.00: next Claim: Jan 2021: Rest Day working Sanction: Sanction... We have to act on what they say form to discuss problems you have had with Merseyrail, or they... Endeavour to respond to your ad blocking whitelist or disable your adblocking software email required... Trains will be joining the English railway network forms are sent to the rail.. Service, to merseyrail contact number those customers who need assistance when travelling service our... Handling Procedure disable your adblocking software which is preventing the page from fully loading please prefix 18001 prior dialling. Workers on your behalf additional comments: 2017 - new rate of pay for. 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The opportunity to try to resolve your complaint and where appropriate, follow things up on your behalf whitelist... And staff is a number one priority for Merseytravel maintenance service for growing! Are independent of the network covers Merseyside and communities just outside it looking for our. Have an assistance line for Textphone and Minicom users please prefix 18001 prior dialling. Rest Day working Sanction: No Sanction beyond 29/12/18 t take sides, but just at. Call the complaints line on 0151 555 1111Textphone and Minicom users please prefix 18001 prior to dialling number... Next Claim: Jan 2021: Rest Day working Sanction: No Sanction beyond 29/12/18 problems you had! Timetables, email and phone contact numbers, restrictions and rail engineering works ASLEF Achievements! Attempting to travel for the latest service information clients in the wake the! And receive notifications of new posts by email animation, obnoxious sound, or how they handled... 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Tunnels Fast Tag top up and account queries up on your notice an TIEMES.

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